Terms & Conditions
Terms and Conditions – Ρένα Κοσμήματα
Table of Contents
Definitions
Company Information
Scope of Application
Products and Offers
Orders and Contract Formation
Prices and Payments
Shipping and Delivery
Returns and Refunds
Cancellations
Exceptions to Returns
Warranty and Product Conformity
Liability
Complaints Procedure
Governing Law
Amendments to These Terms
Products and Availability
Contact Information
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Consumer
An individual acting for personal, non commercial purposes.
Company
Refers to TRADESTREAM LIMITED, a company incorporated in Hong Kong with its registered office at Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, Hong Kong, operating under the trade name Collins Cookware.
Distance Contract
A contract concluded online without the physical presence of both parties.
Order
A request by the consumer to purchase products through the website.
Article 2 – Company Information
Legal Entity
TRADESTREAM LIMITED
Company Registration
A company incorporated in Hong Kong.
Registered Office Address
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Trade Name
Ρένα Κοσμήματα
The registered office address is not a visiting or return address. Return instructions are provided after a return request has been approved.
Article 3 – Scope of Application
These Terms and Conditions apply to all offers, products, orders, and agreements made through the Ρένα Κοσμήματα website.
By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Article 4 – Products and Offers
All product descriptions and information are provided for general guidance only.
Product images may differ slightly from the delivered product due to lighting, screen settings, or production variations.
All offers are subject to availability.
Obvious errors, misprints, or pricing mistakes do not bind the Company.
Article 5 – Orders and Contract Formation
A contract is formed once payment has been successfully completed and an order confirmation email has been sent.
The Company reserves the right to refuse or cancel any order, including after payment authorisation.
If an order is cancelled, any payment received will be refunded to the original payment method.
Article 6 – Prices and Payments
All prices are listed in USD unless stated otherwise.
Prices do not include any applicable import duties, customs charges, or local taxes that may apply.
Any such charges are the responsibility of the customer.
Payment must be completed at checkout using the available payment methods.
Article 7 – Shipping and Delivery
Orders are processed as quickly as possible.
Estimated delivery times are provided as a guide only and are not guaranteed.
The Company is not responsible for delays caused by shipping carriers, customs processes, weather conditions, or other circumstances beyond our control.
Once an order is marked as delivered by the carrier, responsibility for the shipment transfers to the customer.
Article 8 – Returns and Refunds
Return requests must be submitted within 30 days of delivery.
Returned items must be unused, in original condition, and in their original packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds are processed within 14 days after the returned item has been received and inspected.
Return instructions are provided after a return request has been approved.
Article 9 – Cancellations
Orders are processed shortly after being placed.
Once an order has been packed or shipped, it can no longer be cancelled.
If a cancellation is accepted before processing, an administrative fee may apply.
Article 10 – Exceptions to Returns
The following items are not eligible for return:
Personalised or custom made products
Items marked as final sale
Products damaged due to misuse or improper handling
Article 11 – Warranty and Product Conformity
The Company guarantees that products conform to their description and meet reasonable standards of quality and usability.
This warranty does not cover:
Normal wear and tear
Improper use or care
Unauthorised repairs or modifications
This policy does not limit your rights under EU and Greek consumer law.
Article 12 – Liability
The Company is not liable for indirect damages, loss of use, or unmet personal expectations.
Liability is limited to the purchase price of the product.
Once a shipment is marked as delivered, the Company is not responsible for loss or theft.
Article 13 – Complaints Procedure
Complaints must be submitted by email within a reasonable time after the issue is discovered.
The Company aims to respond within 14 days.
If additional time is required, the customer will be informed.
Article 14 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.
Article 15 – Amendments to These Terms
The Company reserves the right to modify these Terms and Conditions at any time.
Changes take effect once published on this page.
Continued use of the website constitutes acceptance of the updated terms.
Article 16 – Products and Availability
Some products may be available exclusively online and in limited quantities.
Discount codes issued for promotions or adjustments are non refundable and cannot be exchanged for cash or credit.
Article 17 – Contact Information
For questions, support, or complaints, please contact:
Ρένα Κοσμήματα
Email: info@helensjewelry.com